In my three years at Mercyhurst College, I’ve heard many people say the exact same thing – they love everything about the school, except for the inaccessibility of some departments.
Nearly every office has come under the same critique of not being open when students need them.
Take the mailroom. Its hours are 8:30 a.m. – 4:30 p.m., Monday through Friday. As one of my roommates has said multiple times, most students are in class or at extracurricular activities during this time.
How are we to send or receive packages in a timely manner? Extending the hours to 6:00 p.m. would make a huge difference.
The Laker Inn is an even better example. It advertises that it is open in the afternoon and evening on the weekends.
Yet each time I’ve gone there this year during that interval, it has been closed.
The bookstore, which is perhaps one of the most popular study spots on campus, especially among upperclassmen, closes at 8 p.m. on weekdays.
This is incredibly frustrating for those of us who like to study late in a comfortable, quiet environment, away from the distractions of the apartment and with a cup of coffee to keep us going.
At least there’s Café Diem. Oh wait. That is rarely open either.
In the same area, the library doesn’t open until 8 a.m. on weekdays. This can create problems for students needing to print a paper due at the start of an 8 a.m. class.
By far, though, the office that I have heard the most complaints about is Student Financial Services. It holds the same seemingly inadequate hours as the mailroom and still manages to not provide any service.
Every person I’ve talked to during my time at Mercyhurst has had a bad experience with financial aid: It has been described as being uncooperative, unknowledgeable and confusing to anyone not pursuing a degree in accounting or finance.
On the other hand, one office has consistently stood out on the opposite end of the spectrum. The OneCard office almost always provides quick and helpful quality service. The people there seem wholly dedicated to helping students, faculty and staff alike as much as possible.
It would be a real pleasure to experience these qualities in some of our other campus offices for once.