I would first like to apologize for the inconveniences experienced by Ms. Vogtle during her experiences here at Mercyhurst. However, I cannot sympathize with her situation due to the fact I have found many of the departments here on campus to be friendly and willing to help, including the mailroom, Laker Inn, the bookstore, financial aid and the library.

Now, I may be partially biased towards financial aid because I work there, but I find the accusations of ‘uncooperative, unknowledgeable and confusing’ to be unfounded and without basis.

I attended an undergraduate university with a population in excess of 30,000 students. The hours for the campus offices varied, and you had to make it into their office during those hours with class times you didn’t choose.

I was forced into a class schedule that kept me busy from 9 a.m. until 5 p.m., and the office I needed to visit was on the other side of a sprawling campus. The financial aid office would have a line out the door that you had to wait in just to get inside to get a number. Then, you had to wait until your number was called.

I managed, though. It’s called effective time management.

Students are more than welcome to make an appointment with us outside our normal hours. Despite all accusation, we will make every effort to work something out.

If Ms. Vogtle would like to voice specific complaints to us, we would be more than happy to hear them and make improvements from there. Muttering complaints amongst friends does not solve a problem.