The school is constantly talking about the great resources they provide for their students. They are always urging us to take advantage of the services they offer because we do pay for them as a part of our tuition. Places like the health center and the counseling center are especially encouraged to be taken advantage of because staying healthy will keep us in school. For the most part, I have had many positive experiences with the school’s resources they give us. However, there are some instances where I feel like they really missed the mark. The first thing that comes to my mind when I think about maintenance is how they had to fix the heat in every apartment on Briggs last year because no one had heat when we moved back in after winter break. Now I understand this is a difficult job to do for every apartment, and in the middle of a snowstorm no less, but it took them days to fix my heat. There really was not much of a difference between being inside and outside of any of the Briggs apartments, except there was obviously less wind inside. Eventually, they finally did fix the heat in my apartment, but I know for a fact that some people’s never got fixed.I do appreciate the diligence of the maintenance workers in this situation though because I feel like it falls more on the school and maintenance was just doing their best to fix the damage. The school also tells its students to utilize the health and counseling centers here, which is great that they care about students health but the services there could be a bit better. Last year my friend sprained her ankle and she wanted to get crutches so she could get to and from class. They made her go to the health center at 8 in the morning only to tell her that it would take too much time to explain how to use crutches to her, and to come back later. When she did go back it only took five minutes to explain to her, so they basically just had her walk around all day on a sprained ankle until it was convenient for them to help her. Last week I also called the health center, and they did not answer. It was the day after Thanksgiving break and their voicemail said they would open at 8:30 a.m., however when I called at 10 a.m. they did not answer. This was a little inconvenient for me because I was looking to make an appointment there, but if I am being honest I was not surprised that they did not answer or call me back.I know the people who work here and offer services to students are working hard. I know there are things that they cannot give 100% on all the time, I just do not think Mercyhurst should hype them up as much as they do.I do not want it to seem like I am unappreciative of the services they do offer because I am grateful there is someone to connect my laptop to Laker Vapor before the beginning of the semester, I just feel like some aspects could be better.Hopefully there are some improvements in the services that Mercyhurst offers in the upcoming semester.